Patient Rights Charter

01Patient rights

Every patient has the following rights, and the clinic guarantees them.

1. 01

   The right to receive care

   Patients have the right to receive appropriate health and medical services to protect and promote their health, and shall not be unfairly discriminated against in care on grounds of gender, age, religion, status, economic circumstances or the like. Medical personnel may not refuse care without just cause.

2. 02

   The right to know and to self-determination

   Patients may receive a full explanation from and ask detailed questions of the attending physician, nurse and others regarding their condition, treatment methods, whether they are the subject of medical research, organ transplantation, expected outcomes including side effects, and medical fees, and have the right to decide whether to consent.

3. 03

   The right to confidentiality

   Patients shall not have the confidentiality of their body, health or private life relating to care infringed, and medical personnel and institutions may not disclose or publish patient information except with the patient's consent or in cases prescribed by law such as criminal investigation.

4. 04

   The right to request consultation and mediation

   In the event of a dispute concerning medical services, patients may request consultation and mediation from the Korea Medical Dispute Mediation and Arbitration Agency and other bodies.

02Patient duties

For safe and accurate care, patients also have the following duties.

1. 01

   The duty to trust and respect medical personnel

   Patients shall accurately inform medical personnel of their health-related information, and trust and respect the treatment plan of medical personnel.

2. 02

   The duty not to receive care by improper means

   Patients shall identify themselves before receiving care, and shall not receive care by false or improper means such as under another person's name.

03Consultation · mediation contact points

If anything during your care is uncomfortable or needs checking, please tell the clinic first. The director will look into it personally.

• Korea Medical Dispute Mediation and Arbitration Agency

  Medical dispute consultation · mediation · arbitration requests
  1670-2545 · www.k-medi.or.kr

• Korea Consumer Agency

  Consumer complaint consultation regarding medical services
  1372 · www.kca.go.kr

• Health and Welfare Call Center

  Consultation on health and medical systems and civil complaints
  129 · www.129.go.kr

• DIVA Plastic Surgery

  7F, 584 Gangnam-daero, Gangnam-gu, Seoul
  02-542-7002